Improving User Management for Admins

Redesigning an error-prone flow that quietly generated support tickets.

Company Learnosity

Role Senior UX Designer

Scope Product Design, Prototyping, User Flows, Wireframing

Year 2019

Learnosity’s admin console had a create-user flow that broke quietly: steps got missed, and admins wouldn’t find out until a locked-out user would get in touch. I redesigned the flow as a clear, sequential stepper, breaking the process into distinct steps so admins could see exactly where they were and what still needed to happen before a new user could log in.

The change cut missed steps and support tickets. One admin messaged our team unprompted, just to say thanks.

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The user was prompted to consider what permissions they want to give, making sure they set the right access from the beginning, avoiding any issues and support tickets.

A step in the process that was often missed in the create user flow — The progress stepper broke down the *create user* flow into sensible steps to help the user understand where they were in the task and avoid missing a step.